TERMS & CONDITIONS

1. Agreement to Terms and Conditions

1.1 Acceptance of Terms and Conditions
1.1.1 The website www.princessprosecco.co.uk (“the website”) is owned and operated by Princess Prosecco Limited. References to “we”, “us”, or “our” are references to Princess Prosecco Limited. We are a company registered in England and Wales (company number 11292948, our registered office and address for correspondence is: 77 Twickenham Road, Teddington, TW11 8AL.

1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

1.2 Changes to Terms and Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 21st April 2018.
1.3 Other applicable terms
1.3.1 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs on the website for further information.

1.4 – Errors, inaccuracies and ommissions.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

1. Agreement to Terms and Conditions

1.1 Acceptance of Terms and Conditions
1.1.1 The website www.princessprosecco.co.uk (“the website”) is owned and operated by Princess Prosecco Limited. References to “we”, “us”, or “our” are references to Princess Prosecco Limited. We are a company registered in England and Wales (company number 11292948, our registered office and address for correspondence is: 77 Twickenham Road, Teddington, TW11 8AL.

1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

1.2 Changes to Terms and Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 21st April 2018.
1.3 Other applicable terms
1.3.1 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs on the website for further information.

1.4 – Errors, inaccuracies and ommissions.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

2. Website Use

2.1 This site is available to users who are 18 years and older. If you are under 18 years of age please leave this site immediately. If you continue to use this site you are confirming that you are 18 years of age or older. 2.2 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website. 2.3 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only. 2.4 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose. 2.5 You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates. 2.6 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website. 2.7 We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us. 2.8 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so. 2.9 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at [email protected]

2.10 Princess Prosecco reserves the right to use any content that you post to social media that specifically concerns or references Princess Prosecco and or its products. This content may be shared by Princess Prosecco on our own social media accounts, with third parties or on our website. . Intellectual Property Rights

3. Website & External Links

3.1 Website

3.1.1 All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.

3.2 External Links

3.2.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites. 3.2.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

4. Orders & Contracts

4.1 In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website. 4.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. You may NOT order from us if you are under 18 years of age, nor may you order products for delivery to anyone uner the age of 18. 4.3 When signing up you need to provide: 4.3.1 your full name; 4.3.2 a valid and current email address; 4.4 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

4.5 The Site is available to registered users who are 18 years and older and who have not been suspended or removed by Princess Prosecco Ltd for any reason. We reserve the right to revoke your subscription membership for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where we revoke your subscription membership, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription membership, you will reimbursed any subscription fees on a pro rata basis. Membership is void where prohibited by law.

4.6 Princess Prosecco Ltd Subscription Packages (“Memberships”) may be ordered by clicking on the Subscription Membership you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” or equivalent button on the checkout page. Your order constitutes an offer to Princess prosecco Ltd to buy a Subscription Membership. All orders are subject to acceptance by Princess Prosecco Ltd. Princess Prosecco Ltd is not obliged to accept your order and may, in its discretion, decline to accept any order. Where Princess Prosecco Ltd accepts your order, it will confirm such acceptance to you by sending you an email that confirms that Princess Prosecco Ltd has recognized your purchase of a Subscription Membership. 

4.7 By purchasing a Princess Prosecco Subscription Membership you acknowledge that your Membership has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your credit card will be charged on the 25th of every calendar month. Any Membership cancellations need to be done prior to the 25th of the month. To cancel your subscription at any time, you must email us at [email protected] We will respond to you in a timely manner with confirmation of your cancellation. If you cancel, you may use your subscription until the end of the month. Princess Prosecco Ltd may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. The price of a monthly Membership includes our featured Princess.P classic white label (2 bottles), or our black label ( 2 bottles) monthly curated goody pack (£16.50 in value). The price of £ 25 ( White label) or £29 (black label) includes VAT. Delivery cost is an additional £5.99 including VAT.  

4.8 We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law. You may cancel your month-to-month Membership before the 25th of each month by contacting Princess Prosecco Ltd through the email address [email protected] Princess Prosecco Ltd will not refund any months for a month in which the Membership bottle has already been sent. You may cancel your month-to-month Membership before the 25th of each month by contacting Princess Prosecco Ltd through the email address [email protected]

Gift Memberships may not be cancelled. Discounts for recurring memberships do not apply to Gift Memberships.

5. Availability of Website

 5.1 Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can. 5.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at [email protected]

6. Purchase of Princess Prosecco Subscription Boxes

6.1 When you register an account on the website and select to purchase a recurring membership you will automatically be signed up to receive a regular delivery of our products (generally monthly). You can cancel a recurring membership at anytime although 3 monthly and  Gift orders cannot be cancelled. Please see the FAQs section for more details.

6.2 You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. You are given the opportunity to review the products ordered and where applicable the frequency of orders.

6.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.

6.4 No order is accepted from you until our website displays an order confirmation message. However Princess Prosecco may still cancel an order where your age, or recipients age cannot be verified to our satisfaction, or payment for a recurring membership has been declined.

6.5 Princess Prosecco may not be returned to us for any reason other than damage in the post.

7. Discounted Offers

 7.1 Discounted introductory offers are only available to new users of the website. Except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer. 7.2 Except where otherwise stated, discounts and credits are available only once to any one person. 7.3 Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers. 7.4 You must have internet access and valid payment details to redeem a free or discounted offer. 7.5 You will be charged the full price for boxes after any discounted offer. We will continue to bill you by your chosen payment method for the supply of our service until you cancel scheduled boxes. 7.6 Except where otherwise stated, discounts and credits can only be redeemed against full bottle purchases with only one discount being available against any one bottle purchase.

8. Payments

8.1 The price of products is as quoted on the website from time to time. Prices stated include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid in full for the products before the change in VAT takes effect. 

8.2 For orders of recurring membership, we take payments by continuous payment authority. You will be charged as follows: 8.2.1 Unless you have advised us by the 25th of the preceding month of your desire to cancel your membership, you will be charged on or around the 1st of the month and delivery will be made to authorised payments within 10 calendar days; By purchasing a recurring membership you acknowledge that your membership has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.  8.3 Payment times will vary in the approach to a bank holiday, when we may take payment up to five days earlier.  8.4 If your payment details change and you wish to continue receiving your Subscription box, please provide your updated card details. We will attempt to contact you on the mobile telephone number provided during the last month of any card validity to obtain updated details. 8.5 You agree not to hold us responsible for banking charges incurred due to payments on your account. 8.6 Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the price of any products at any time prior to order acceptance. We agree to notify you at least 30 days in advance of any change in the price of recurring memberships. Please note that you can cancel recurring memberships at any time – see section 10 below. 8.7 Upon registering, reactivating your account, restarting regular deliveries, ordering one off boxes or changing card details, a transaction may be sent to your bank to authorise or re-authorise it and prevent fraud. This transaction will either be for a zero value, or for a nominal payment which will be taken and then immediately voided. It is possible that your bank may temporarily register a nominal charge on your account balance.

9. Delivery and Return of Subscription Boxes

 9.1 Boxes can only be delivered to addresses within the United Kingdom (including Northern Ireland but excluding Channel islands and Scottish Highlands); this excludes PO Box addresses and BFPO addresses. We do not currently offer an international delivery option 9.2 Boxes are delivered by APC overnight, next day. Proof of delivery is obtained. Actual delivery times may vary for you depending on: 9.2.1 our stock availability; 9.2.2 your delivery address; 9.2.3 when you place your order; and 9.2.4 circumstances impacting delivery. We reserve the right to use alternative delivery methods without prior notification. 9.3 You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes. 9.4 It is your responsibility to report all lost or undelivered boxes by email to [email protected] within 7 days of the expected day of delivery. 9.5 If you are out when it is delivered, APC should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 15 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. 9.6 If you change address, you must email us at [email protected] and update your address details. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location. 9.7 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the delivery service in your area is too unreliable. 9.8 If you are dissatisfied with any product you receive from us, please contact our customer services team on [email protected]. We retain the right to request a return of any faulty goods by recorded delivery to Princess Prosecco Ltd, 77 Twickenham Road, Teddington, TW11 8AL and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

9.10 If you receive a damaged or broken bottle, please contact us at [email protected] declaring your damaged or broken bottle and supply a photo. Refund declarations must be made within 24 hours of receiving your bottle. Princess Prosecco Ltd will send you a replacement bottle of the same prosecco. Princess Prosecco Ltd does not refund damaged or broken bottles. Princess Prosecco Ltd reserves the right to dispute the reception of a damaged or broken bottle.

Princess Prosecco Ltd shipping partners normally alert Princess Prosecco Ltd in the event of a broken bottle before it is delivered. If this occurs with your bottle, Princess Prosecco Ltd will send you a new bottle as soon as possible.

9.11 Delivery Charges

THE PRICE OF A PRODUCT DOES NOT INCLUDE DELIVERY CHARGES. OUR DELIVERY CHARGES ARE a flat fee of £5.20 per order, including VAT;  This amount will be added DURING THE CHECK-OUT PROCESS, BEFORE YOU CONFIRM YOUR ORDER. 

10. Cancellation

10.1 You can cancel the rolling subscription purchase of a Princess Prosecco subscription Box at any time before the 25th of the preceding month by emailing us at c[email protected]We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law. Princess Prosecco Ltd will not refund any months for a month in which the Membership bottle has already been sent.You remain responsible for ensuring that any such cancellation is not only transmitted by you, but received by us, in time for the deadline.

10.2 Gift Memberships may not be cancelled. Discounts for recurring memberships do not apply to Gift Memberships.

 10.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice. 10.4 Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a subscription box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 10.5

11. Privacy

11.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

12. Limitations on Liability

12.1 Nothing in this clause 12 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for: ◦ 12.1.1 fraud or fraudulent misrepresentation; 12.1.2 death or personal injury caused by our negligence; 12.1.3 breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; 12.1.4 under Part I of the Consumer Protection Act 1987; or 12.1.5 any other liability to the extent the same may not be excluded or limited as a matter of law. 12.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. 12.3 Subject to clause 12.3.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

13. Applicable Law

13.1 Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

14. Assignment by Us

14.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

15. Accounts are Non-Transferable

15.1 Accounts with Partners In Supply are not transferable and therefore cannot be sold or traded.

16. No Waiver

16.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

17. Force Majeure

17.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

18. Third Party Rights

18.1 Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

19. Contacting us

19.1 If you have any questions or concerns about our terms & conditions, or about any part of our service we are always happy to help. You can: ◦ email us: [email protected] ◦ write to us: 77 Twickenham Road, Teddington, TW11 8AL.

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